Report a missed collection

You should make a report for a missed rubbish, recycling, food or garden waste bin within 24 hours of your scheduled collection day. If there was no issue with your bin at the time of collection, once you have reported your missed collection, we will collect it within 48 hours.

Garden waste will only be collected if you have paid for the service and your bin is displaying a valid permit.

How to make sure your bin gets collected

Before making a report, make sure:

We will not collect if:

You can report a missed bin collection without having an Enfield Connected account.

Report a missed household collection

Other missed bin collections

If you want to report other missed waste collections, such as communal waste, bulky waste or household healthcare waste, see our other missed bin collections page.

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