Our culture and behaviours
We want people who will work collaboratively, flexibly and constructively with residents, colleagues and partners. Our behaviours form part of everything we do, and we demonstrate these through the way we work. It’s not just about what we do, but also how we do it. This is measured through our interactions with our customers, our colleagues, and councillors.
Demonstrating attitudes and approaches which are consistent with our values is key to achieving successful outcomes for us and our customers.
We expect every member of our team to demonstrate our four key behaviours, regardless of who they are and what they do for the council. We lead by example to encourage and inspire each other through these behaviours.
We‘re willing to make decisions and be accountable for them. Our people have a positive can-do attitude and see problems as challenges to overcome. We accept responsibility for service delivery, are clear about our service offer and deliver what we promise.
Are open, honest and respectful
We’re comfortable and confident with the difficulties and the barriers we face. We’re able to constructively challenge the way things are done where there is evidence that it affects service delivery. Challenges are approached professionally, with the aim of reaching a mutually agreeable resolution.
Listen and learn
We listen and reflect on customer concerns to understand their point of view. We’re able to receive constructive criticism and be prepared to adapt the way we operate and deliver services.
Work together to find solutions
We work collaboratively with other departments and partners, sharing our knowledge and skills to identify solutions to address customer concerns.
Our competencies and priorities
As our people are our greatest asset, we have a set of competencies to reflect our working culture, complement our key behaviours and achieve our organisational priorities. These are critical to our culture here at Enfield.
These competencies help us to be more focused on our community and customers, and set standards for outstanding performance. They form the framework we use as part of our recruitment process and for ongoing assessment and development of our people.
Customer focus is about having the persistence and drive to continually identify ways to deliver ever better services to internal and external customers, and create positive customer experiences, despite diminishing resources.
Delivering service performance
Delivering service performance is about individuals taking responsibility to deliver their best performance and understanding their role in delivering quality services to our residents and stakeholders.
Focus on continuous improvement
Focus on continuous improvement is about having the mindset to continually deliver performance improvements.
Political awareness is about ensuring you have a thorough understanding of the local political context and the impact this has on Enfield services. By embodying these behaviours and competency clusters, we work collaboratively together as one team.
When you make an application, you should address these in your responses to the person specification criteria.
At Enfield, we also work together to ensure we are delivering the priorities of our Council Plan. We want:
- good homes in well-connected neighbourhoods
- safe, healthy and confident communities
- an economy that works for everyone
Customer service and experience is at the heart of how we deliver these priorities. Our guiding principles are:
- communicating effectively
- working with our customers
- working smartly for our customers
We make our customers a promise to be:
- friendly and helpful
- honest and respectful
- professional and courteous